Website Frequently Asked Questions (FAQ)

This document serves as the official Frequently Asked Questions (FAQ) for Tratto Beauty. It is designed to provide clarity regarding our proprietary technology, product lines, professional account management, and logistical policies.

1. Company and Technology

1.1 What is Tratto Beauty?

Tratto Beauty is a global leader in professional hair care and cosmetics, specializing in the manufacture and distribution of high-performance products.

1.2 What is Taninoplastia?

Taninoplastia is Salvatore proprietary technology that balances nature and science. We use organic bioactive Tannin as a binding protein to revitalize, hydrate, and strengthen the hair fiber. This technology ensures natural and safe hair treatments with superior adhesion and absorption.

1.3 Is Taninoplastia™ safe for all hair types?

Yes. Our tannin-based treatments are designed to be safe and effective for all hair types. By using natural tannins as the core ingredient, we provide multi-functional efficiency that promotes hair health while achieving professional aesthetic results.

1.4 Are the products authentic?

Yes. Tratto Beauty is an official distributor for Salvatore Cosmetics and several other Brazilian brands. We are also authorized sellers of other international brands, ensuring all products purchased through our site are 100% authentic and sourced directly from the manufacturers.

2. Product Lines

2.2 What are your main product categories?

Tratto Beauty offers specialized lines tailored to specific professional and retail needs:

• Tanino Therapy: A comprehensive line of treatments focused on repairing hair cuticle damage.
• Tanino Colors: The world’s first tannin-based hair color, offering superior grey coverage and reduced ammonia content.
• Tanino Barber: Multi-functional products specifically formulated for traditional and modern barbering.
• Hair Pro Professional: High-quality daily maintenance products designed for the retail market and home care.
• Laevia: A specialized professional line distributed through pharmacies and specialty stores.

2.3 Can I purchase professional-grade products for home use?

Our professional lines (such as Tanino Therapy and Tanino Colors) are intended for use by trained hair care professionals only. For daily maintenance, we recommend our Hair Pro Professional and Laevia lines, which are formulated for safe and effective home use.

3. Accounts and Partnerships

3.1 What is the difference between a Retail and a Professional account?

• Retail/Home Care: For end customers looking for high-quality maintenance products. These customers may be eligible for free shipping promotions.
• Professional/Wholesale: For salon owners, hairdressers, and distributors. These accounts provide access to our professional-grade lines (like Tanino Therapy and Tanino Colors). Shipping for these accounts is calculated based on weight and quantity.

3.2 Who is eligible for a Professional Account?

Professional accounts are reserved for B2B distributors, salon owners, licensed hairdressers, and barbers. Valid professional credentials or business licenses may be required during the registration process.

3.3 What are the benefits of a Professional Account?

Registered professionals gain access to our full back-bar catalog, wholesale pricing, technical training resources, and the ability to purchase our exclusive Tanino Therapy and Tanino Colors systems.

3.4 How do I apply for a wholesale partnership?

Interested distributors can apply via our website at www.trattobeauty.com under the "Professional/Wholesale" section. Our sales team will review the application to ensure brand alignment within your specific territory.

4. Shipping

4.1 How are shipping costs calculated?

Retail orders may qualify for free shipping. For Professional and Wholesale orders, shipping costs are determined by the total weight of the order and the quantity of products.

4.2 Who is responsible for duties and taxes on US orders?

For all orders shipped to the United States, any applicable customs duties and taxes must be paid by the receiver upon arrival.

4.3 Do you ship internationally?

No, Tratto Beauty do not send products overseas. Shipping rates and delivery timelines vary significantly by region. Please contact our logistics department for specific inquiries regarding international freight.

5. Returns

5.1 What is the return policy?

We want you to be completely satisfied with your purchase. You may return most new, unopened items within thirty (30) days of delivery for a full refund.

Non-Returnable Items

Due to hygiene and safety standards for professional hair care products, the following items cannot be returned:

• Items that have been opened or used.
• Professional-use products (e.g., Tanino Smoothing Treatment) unless there is a confirmed product defect.
• Items marked as "Final Sale."

For further legal inquiries or technical product support, please reach out via our official website:

Website: www.trattobeauty.com

Company: Tratto Beauty