Shipping & Returns Policy

This Shipping and Returns Policy (“Policy”) governs all purchases made through Tratto Beauty (the “Company,” “we,” “us,” or “our”) via www.trattobeauty.com. By placing an order for our professional hair care and cosmetic products, including but not limited to Tanino Therapy, Tanino Barber, and Tanino Colors, you (“Customer,” “Distributor,” or “Professional”) agree to the terms outlined below.

Processing Times

• Orders are typically processed within 2–5 business days.
• Once processed, you will receive a tracking number via email.

Shipping Rates & Estimates

Shipping costs and eligibility vary depending on your account type (Retail vs. Professional/Wholesale).

• Retail / Home Care Customers (Canada): We offer free shipping on orders over $99. For orders under $99, shipping is calculated at checkout.
• Professional & Wholesale Customers: Free shipping thresholds do not apply to Professional or Wholesale accounts. Shipping costs are calculated based on the total quantity, weight, and destination of the order.
• United States Orders: Shipping rates are calculated at checkout. Important: For all orders shipped to the United States, any applicable customs duties, taxes, or import fees are the sole responsibility of the receiver and must be paid upon delivery.

Estimated delivery times are provided at checkout. Please note that these are estimates and not guarantees.

International Shipping

For orders outside the US and Canada, please contact us directly at [email protected] for a custom quote and delivery timeline.

Return Window

We want you to be completely satisfied with your purchase. You may return most new, unopened items within thirty (30) days of delivery for a full refund.

Non-Returnable Items

Due to hygiene and safety standards for professional hair care products, the following items cannot be returned:

• Items that have been opened or used.
• Professional-use products (e.g., Tanino Smoothing Treatment) unless there is a confirmed product defect.
• Items marked as "Final Sale."

How to Initiate a Return

• Contact us at [email protected] with your order number.
• Once approved, we will provide you with a return authorization and instructions on where to send your package.
• Please note that customers are responsible for return shipping costs unless the item is defective or the wrong item was received.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10–14 business days.

If your order arrives damaged or if you receive the wrong product, please contact us immediately at [email protected] with photos of the issue so we can make it right.

Orders can be cancelled within twenty-four (24) hours of placement. Once an order has entered the processing stage, it can no longer be cancelled.

Contact

If you have any questions about our Shipping or Returns Policy, please reach out to us:

Email: [email protected]

Phone: +1 (800) 712 7621